Reference

Terms That Cover How Your Account Works

These terms set out what you agree to when you open and use a ceri108 account, including how deposits via DANA, OVO, and GoPay are handled, what your account access rights are, and how disputes are managed.

Account eligibility appliesDANA, OVO, GoPay coveredJurisdiction-dependent accessOne account per personSubject to local law
ceri108 Terms That Cover How Your Account Works
REACH OUR TEAM

How to Contact Us About These Terms

If any section of these terms is unclear, or if you need to raise a concern about your account, wallet transaction, or access eligibility, our support team handles queries through the channels below. For wallet-related disputes involving DANA, OVO, or GoPay, include your transaction reference number when you write in.

Live Chat Open the chat widget inside your account dashboard. Describe your terms-related concern and include your account ID so we can pull the right record.
Email Support Send your query to our support address listed in the account help section. Attach any wallet transaction screenshots for faster handling of deposit or withdrawal disputes.
Account Help Centre The help centre inside your account covers common terms questions — account suspension, wallet verification steps, and how withdrawal eligibility is assessed.
HOW WE HANDLE IT

Account Security and Policy Practices

We take the accuracy and fairness of these terms seriously. Here is how we handle the areas that matter most to your account security, data, and access rights under these conditions.

Account Data Handling Your registration data — name, contact details, and linked wallet information for DANA, OVO, or GoPay — is stored securely and used only for account operation and verification.
Transaction Records Every deposit and withdrawal tied to your account is logged. You can request a transaction summary through the account dashboard at any time for your own records.
Access and Eligibility Account access depends on local law and eligible regions. We review accounts flagged for access from restricted regions and may suspend them pending verification.
Terms Change Process When we update these terms, a notice is posted to your account. Continuing to use your account after the update date means you accept the revised conditions.

Common Questions About These Terms

These are the questions we hear most often about account conditions, wallet rules, and your rights under these terms. If your question is not here, reach us through live chat inside your account.

Yes. Any deposit or withdrawal processed through DANA, OVO, or GoPay is covered by these terms. Submitting a wallet transfer confirms you have read and accept the conditions that apply to it.

We post a notice to your account before material changes take effect. Continuing to use your account after that date means you accept the updated terms. Check your account notifications regularly.

A breach may result in your account being suspended or permanently closed. We will notify you through your registered contact before action is taken, where circumstances allow us to do so.

Contact support immediately via live chat and provide your transaction reference number. Disputes raised after the session closes are harder to resolve, so act as soon as you notice the issue.

Access depends on local law and is available only where local regulations permit. We cannot confirm eligibility for every region; it is your responsibility to check local rules before opening an account.

No. These terms allow one account per person. Duplicate accounts may be suspended and any associated balance may be withheld pending a review of the breach under our account policy.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.